Review: JustMyShopping.com and Bush Furniture

I recently ordered a Bush Furniture audio cabinet from JustMyShopping.com. Due to various complications in the order it provided an opportunity to review not one but both companies.

JustMyShopping.com

This was a terrible experience. Flat out I do not recommend this company. Granted I made some mistakes in my ordering process, but this was terrible service. First, I should have paid the extra money and ordered from Home Depot locally. It was about $100 more. To save the money from JustMyShopping I could have also had it shipped to the UPS store just across the border and driven down to pick it up. I did neither, and it cost me.

Here is a timeline on this terrible experience.

April 11: Placed the order. The shipping cost was not given to me because it was shipped to Canada. Shipping to the states would have been free. The online checkout process indicated I would be contacted with the shipping costs before it was shipped.

April 12: Credit card charged.

April 14: Status updated to Vendor Dropship PO. I still have no idea what that means.

April 18: I contacted them through their online chat to ask the status, they could not tell me.

April 22: Two weeks later I receive an email indicating that the package was shipped to the border. The shipping costs from the border to my house would be $53. I indicated that that was too much and I wanted to cancel. I was told that i would have to pay the shipping cost back to the warehouse, plus a 15% restocking fee. This was absolutely ridiculous. I was supposed to have the ability to approve the cost before it went anywhere. In this case I was looking at a cancellation fee that exceeded the shipping costs. I very begrudgingly accepted the shipping cost.

April 23: Credit card charged $53. I requested a tracking number when available.

May 2: I call and angrily demand a tracking number, I finally get one. I am assured I receive the unit the week of May 5th.

May 4: Another two weeks after my credit card is charged a second time the shipping information is given
to the shipping company.

May 9: The unit is finally transferred to the shipping company.

May 14: The unit arrives.

As you can see it was a full month from the time my credit card was charged to the time when the product was shipped. This is completely unacceptable. They only contacted me once, in a somewhat rude email demanding another $53 or threatening further cancellation fees. This is the worst company I have ever dealt with. I am considering filing a complaint with the BBB.

To further complicate the issue, when the cabinet arrived, it was damaged. I was terribly frightened. I did not want to have to deal with the company again.

Bush Furniture

In great fear I opened the manual and saw a note that said that if there are any issues with the product to call the 1-800 number. I phoned at 9pm and immediately got a live operator. I told them that two parts were broken. They asked for the part numbers which were clearly on stickers on each parts. They asked for some serial numbers, and an inspectors stamp. I was easily able to find all the information, they then asked for my address and told me to expect the new parts in 5-7 days.

A little less than 5 days, I had the parts I expected. Great service.

Assembling the cabinet was somewhat time consuming, the quality was more than acceptable. I am pleased with the product, and would recommend Bush Furniture.